Terms of Service

Welcome to Nga See Limited, an online store specializing in high-quality handbags. By accessing, browsing, or purchasing from this website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using the services provided by Nga See Limited. If you do not agree with any part of these terms, please discontinue use of this website and related services.

1. Refund Policy

Nga See Limited is committed to providing a reliable and satisfactory shopping experience. Customers who are not completely satisfied with a purchase may request a return or refund under the following conditions:

14-Day Return Policy
Customers may request a return within 14 days of receiving the order. Requests submitted after this period may not be accepted.

Item Condition Requirements
Returned handbags must be unused, unworn, and in original condition. All original packaging, tags, and included accessories must be returned together with the product. Items that do not meet these conditions may be rejected.

Return Shipping Responsibility
Customers are responsible for return shipping costs. If a return is required due to a defective product or an error in shipment, Nga See Limited will cover the return shipping cost.

Refund Processing Time
Refunds are processed after the returned item has been received and inspected. Standard refunds are completed within 14 business days. Payments made through PayPal may require additional processing time and may take up to 30 days depending on processing policies and regional requirements.

Non-Refundable Items
Certain products are not eligible for return or refund. These include final sale items, promotional products, and customized handbags. Products that show signs of wear, damage, or misuse are not eligible for return.

To request a return or refund, please contact:
Email: [email protected]
Phone: +852 9388 0043

2. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes, claims, or legal matters arising from the use of this website or the purchase of products from Nga See Limited shall be subject to the exclusive jurisdiction of the courts located in Hong Kong.

By using this website, all users agree to submit to the jurisdiction of Hong Kong courts for dispute resolution.

3. Orders and Fulfillment

All orders placed through Nga See Limited are subject to acceptance and availability. Nga See Limited reserves the right to refuse or cancel any order at any time. Reasons for cancellation may include pricing errors, product availability issues, or suspected fraudulent activity.

Orders are processed and prepared for shipment within a reasonable number of business days. Customers will receive confirmation once the order has been successfully processed and shipped.

4. Pricing and Payment

All prices displayed on the website of Nga See Limited are listed in the selected currency and include applicable taxes unless otherwise specified. Prices are subject to change without prior notice.

Nga See Limited accepts secure payment methods including PayPal, credit cards, and debit cards. Payment must be completed in full before order processing and shipment.

5. Shipping and Delivery

Shipping fees and delivery times vary depending on the destination and shipping method selected. Detailed shipping information is available in the Shipping Policy provided by Nga See Limited.

Nga See Limited is not responsible for delays caused by shipping carriers, customs processing, or external factors beyond operational control. Delivery timelines are estimates and may vary.

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed delivery.

6. Product Information and Availability

Nga See Limited makes every effort to ensure that product descriptions, images, and specifications are accurate and up to date. However, slight variations in color, material, or design may occur due to display settings or manufacturing differences.

Product availability is subject to change without notice. In cases where a product becomes unavailable after an order has been placed, Nga See Limited reserves the right to cancel the order and issue a refund.

7. Limitation of Liability

Nga See Limited shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of products or services provided through this website. Liability is limited to the amount paid for the purchased product.

8. Changes to Terms

Nga See Limited reserves the right to update or modify these Terms of Service at any time. Updated versions will be posted on the website with a revised effective date. Continued use of the website after changes are published constitutes acceptance of the updated terms.

9. Contact Information

For any questions or concerns regarding these Terms of Service, please contact:

Email: [email protected]
Phone: +852 9388 0043
Address: Fanling Centre, 33 San Wan Road, Fanling